Domestic Appliance Repairs

Providing manufacturers and retailers with end-to-end solutions for small appliances covered by warranty and insurance.  Our services include returns logistics, job management using bespoke software, diagnostics and servicing. 

By providing the highest level of after-sales service, we are 100% committed to protecting your brand. We build B2B partnerships to provide solutions to your company’s ongoing environmental improvement targets.

Repair & refurbishment 

Professional Repair and Analysis with Our Integrated Systems

Our team of experienced technicians and integrated systems provide professional repair and analysis services that safeguard your brand and instill consumer confidence in warranty and second-life products. We handle direct consumer returns and manage the entire process, from gathering fault and processing data to performing unit tracking, status screening, and fault trend identification.

Direct Product Return for Repair with Warranty

We offer a convenient solution for direct consumer product returns for repair, complete with logistics API integration, parts and fault tracking, and customer updates.

Premium Refurbishment Services

Our premium refurbishment service includes the ability to store and dispatch your refurbished products to your customers or warehouse. We'll take care of everything so you can focus on your sales channels.

Recycling and reuse 

At E&S Services, we recognize our own and our clients' obligation to the environment that extends beyond the legal and regulatory requirements. We ensure that 100% of our returns do not end up in landfills through efficient waste management, recycling, and reuse. By harvesting parts, reusing materials, and recycling responsibly, we aim to keep costs low and offer more sustainable solutions.

Sustainable Recycling and Waste Management

Our commitment to recycling and waste management ensures that 100% of our product returns are either repaired, refurbished, or disposed of responsibly. This includes both the products and their packaging. We take pride in our zero-landfill policy.

Sustainability through Resource Reuse

Our commitment to extending the lifespan of our resources is demonstrated through our efforts to repurpose and reuse everything possible. We often receive returned items that contain components of exceptional quality, which we utilize for refurbishment and repairs.

Returns Processing 

The Importance of Efficient Processing in Returns Management
Having a solid returns management process is crucial to achieving efficiency. Whether it's refurbishing, repairing, reselling, or recycling and reusing products, proper logistics management, processing, and booking-in are imperative to save expenses, monitor products, and recoup maximum revenue from returns.

Logistics Management

Efficient inbound and outbound logistics can be organized and managed to minimize cost, time, and environmental impact. Our team utilizes streamlined systems and tools to provide simple transport solutions for businesses, warehouse operations, and individual consumers.

Processing and Analysis

Our state-of-the-art processing and analysis capabilities provide your business with valuable insights and screenings that can be tailored to your specific needs. From basic book-ins to in-depth reporting, our customizable fields gather and track key information to ensure efficient progress throughout the entire process.

With our meticulous monitoring of individual products, your business can keep tabs on process tracking, status, quality control and assessment, waste management, and reporting. Furthermore, we gather quantitative data for trends and KPI tracking, so you can make informed decisions for your business.

Product Selection and Screening

As part of our quality control process, we offer product and data capture for select items. This service includes in-depth analysis, fault finding, and screening to support your business's quality control processes.