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Screwfix and Toolstation in top ten of Which? High Street survey

Which? has published the results of its annual high street shop survey, with votes cast by its readers against a number of factors.

Two DIY retailers featured in the top ten: Toolstation in fourth palce with a customer score of 74% and Screwfix in tenth place with a score of 82%.

Place Shop Customer score
1 Richer Sounds (223) 89%
2 Rohan (256) 87%
3 John Lewis (824) 86%
4 Hotter Shoes (310) 84%
= Lakeland (512) 84%
= Toolstation (444) 84%
7 Apple (319) 83%
= Bodycare (99) 83%
= Crew (68) 83%
10 Screwfix (587) 82%
= Seasalt (201) 82%
= Waterstones (565) 82%

 

Homebase narrowly missed out on the lowest spot on the report, with a customer score of just 53%, although one customer noted that their local store ‘is better now they have dropped the Bunnings association’.

Place Shop Customer score
101 Clinton Cards (488) 61%
102 House of Fraser (303) 59%
= Peacocks (153) 59%
104 New Look (124) 58%
105 JD Sports (132) 56%
= River Island (62) 56%
107 Sports Direct (396) 54%
108 Homebase/Bunnings (486) 53%
109 WHSmith (586) 50%

 

Other DIY retailers received the following customer scores:

Toolstation – 85%
Brewers – 83%
Screwfix – 82%
Wilko – 72%
Robert Dyas – 65%
Wickes – 65%
B&Q – 62%
The Range – 61%
B&M Bargains/HomeStore – 59%
Homebase/Bunnings – 53%

Source : Insight DIY Team and Which?


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