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Date(s) - 19/05/2021
10:30 am - 11:30 am


BHETA are thrilled to announce we will be welcoming Claire Fletcher, Ocado Category Manager  to our next retailer forum on Wednesday 19th May at 10.30am.

Claire will be providing suppliers with an update on Ocado’s recent trading performance, future strategic direction, consumer/trade trends, opportunities for suppliers and the role they can play in maintaining the resurgence of all things around cookware/bakeware/tools/Gadgets/storage/stationery/eco/recyclable

Claire  will present for 20-30 minutes and then answer questions from the audience.

Who can attend:

  • This is a BHETA member-only event
  • Suppliers in the home enhancement sector (cookware/bakeware/tools/gadgets/storage/stationery/eco/recyclable) who are interested in becoming BHETA members should contact Nicola Adams on and we’ll arrange a short membership chat followed by access to the session.

To register for the event, please follow the link below. if you have any questions, please contact Nicola in Member Services on

Retail sales at the online grocery retailer, Ocado, jumped 35% year on year to £2.2bn in the year to November 29 2020, as demand for online groceries jumped during the pandemic, and the retailer invested substantially into its capacity and technology. The company opened its first international customer fulfilment centres during 2020 – in Paris in April, followed by another in Toronto in May. Ocado also opened an Ocado Zoom ‘micro site’ in west London with more sites planned in the area to support the group’s growth ambitions.

 Chief executive Tim Steiner said: “The rapid acceleration of many pre-existing trends in business and society has been a feature of the Covid-19 crisis and the dramatic channel shift in grocery is a clear example of this. The landscape for food retailing is changing, for good. As we look ahead to a post-vaccine world and a return to a new normality, Ocado Group is very well placed to enable our grocery partners worldwide to bring the best customer experience to market, responsibly, with high levels of hygiene and superior, sustainable and proven economics”.

Changing the way the world shops, for good

‘We are online shopping pioneers. We continue to make the delivery of consumer’s  essential groceries fit for modern lives and businesses. Our technologies, combined knowledge and 20 years of experience provide our client partners with exceptional efficiency and economics, and their consumers customer service that is among the best. Achieving this responsibly is at the very core of how we have solved complex challenges and how we will continually improve. This is achieved with minimal impact on the environment and a positive influence on the communities we serve. We are able to offer this proven ability to our client partners and deliver on shared ambitions.’


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